September 2010
29 posts
RT @johntodor: Clever example of delivering the customer experience not the product - sharp knives. http://nyti.ms/bGm1u9
Great one dan. RT @danmartell: Startup Seed Raising Skilzzz http://bit.ly/8hMW6C /by @konatbone #MustRead #Funding #Raising #Startups
RT @responsetek: The Customer Experience is… http://ow.ly/2yL3b (via @themarketingguy and @Choypw )
RT @Choypw: RT @DeliverBliss: Sizzler Embraces Customer Experience Competencies http://bit.ly/ctI5M7
RT @ginidietrich: Phrases that kill the customer experience from @jeanniecw http://j.mp/bHZsdK
RT @DeliverBliss: CE Truth #1 - No One Is Delivering A Perfect Customer Experience 100% Of The Time http://j.mp/c0hLk3 /via @meannie
RT @servicedesigntv: Latest Defenition / Description of Service Design Work http://bit.ly/brUeUw
RT @benkoe: SingTel & JamiQ brings social media monitoring tool to SMBs - ZDnet Asia - http://bit.ly/bgivq4
RT @AsianSocial: Latest Social Media Stats from Asia http://goo.gl/fb/mjmJy
RT @lowresolution: A comparison of Experience Design and Service Design. The key point is the system and the relationships within…
RT @filipecxc: The Rise of Service Design : http://wp.me/pK3zu-3a
RT @douglaswhite: Asia’s variety of social apps displayed by function. Very nice @thomascrampton, thanks http://bit.ly/dvmBYW
RT @Choypw: RT @EffectiveExp: Future of shopping centers is about creating experiences and place making. http://bit.ly/9LZV24…
Promised myself lunch once I finished this work…haven’t finished it but I’m so hungry I have to break my own milestone.
RT @mjanczewski: RT @insurancetech: On Customer Loyalty: Q&A with Bruce Temkin: Customer experience expert Bruce Temkin offers tips on…
Hahaha RT @larsv: If Historical Events Had Facebook Statuses… (few days old but still hilarious) http://bit.ly/crC65h
Agreed, much improvement possible. RT @bsdalton: Consensus is that #custserv stinks in airline industry. Aren’t we really talking abt the…
RT @tedcoine: RT @EYellin: Cust. Service is only as good as a company’s weakest #custserv comm. channel… by @buchanla http://bit.ly/aqTp2d
RT @ShulSuite: RT @BrentLeary: The Social Customer Engagement Index Whitepaper: Survey Results, In… http://bit.ly/9zljUv. #custserv #scrm
RT @RussLoL: RT @DeliverBliss: 15 Truths About Customer Experience http://j.mp/91yMt6 /via @meannie
RT @Wize_Print_AZ: The State Of Customer Experience, 2010, Free Adobe Report http://t.co/q7GCyHj
RT @jeanniecw: Killing your Customer Experience mojo with bad business speak. What would you add to the list? http://bit.ly/bOqbxt #custserv
POST: People first, then Objectives, Strategy, and Tactics. http://ow.ly/2xMK5
RT @AdaptivePath: Help @peterme explore the concept of trust in customer experience strategy and design: http://bit.ly/aYWTaU
Nice one. RT @saramarienyc: Refreshingly unique POV. Social media vs. ownership of ideas that resonate - Campaign APAC http://bit.ly/aC9724
Design RT @Choypw: Should we design #experience, or just let it happen? #cem #cxm
RT @scottanidea: #springwise Tesco tests out drive-through delivery - Retailers are experimenting with numerous diffe… http://ht.ly/18OeWz
RT @briansolis Customers are in control of their experiences & lend to the experiences of others, outsourcing social is ill advised…
RT @jedlangdon: RT @DeliverBliss 3 Phrases that Kill Customer Experience http://bit.ly/aHJ4ve /via @JeannieCW #cem #custserv
August 2010
128 posts
Great wrap up. RT @aarnih: A user’s guide to service design http://bit.ly/9JXyeU
RT @WaggenerEdstrom: How Many Twitter Personas Do You Need?: When to combine business with pleasure with social medi… http://bit.ly/anoNSl
That is impressive RT @choconista: Starbucks Experience Map. Very impressive. http://ow.ly/2wCIo #consumer #experience #branding #cem…
Great tool RT @mickeylonchar: Creating ‘Touch Point Personnas’ to improve communication and customer experience. http://ht.ly/2wUrG
Great RT @bsdalton: Want to see the personification of passion? Watch this. via @starbucker http://bit.ly/9deiBq #custserv #cem
#CEM RT @CrowdedHead: Design Of Little Things: small changes that dramatically improve the customer experience from @MichaelHinshaw -…
RT @JohnMPerez: 8 Megatrends in Customer Experience: The Temkin Group outlines eight customer “megatrends,” predicting how compani……